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General Information

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MyMedicare

MyMedicare is a voluntary patient registration program enhancing the connection between patients and healthcare providers. 

Benefits of registering:

  • Enhanced continuity of care with your chosen GP
  • Longer MBS-funded telehealth consultations
  • Improved health outcomes through formalised relationships

Registration is voluntary and free. Eligibility requires a Medicare Card or DVA Veteran Card and either 2 face-to-face appointments in the last 24 months or one visit for practices in remote locations.

To register, delegate Mooney Street Medical Clinic as your usual GP when registering online through myGov or the Express Plus Medicare app, or in person at our clinic. See the full list of benefits on the MyMedicare factsheet.

Download MyMedicare Registration Form

Download MyMedicare App

Appointments

Standard Appointments

Standard appointments are made for 15 minutes. It is a good idea to plan ahead for routine appointments.  For example, if you need to make an appointment for a repeat prescription, make sure you allow plenty of time before your medication runs out.

Urgent Appointments

Every attempt will be made to see all urgent problems and emergencies on the same day.  When you have an urgent medical problem, the receptionist may refer you to a nurse who will be able to determine your needs in more detail.

Longer Appointments 

To help us run to schedule and to enable your doctor to manage your health issues appropriately, longer appointment times are allocated for the following:

  • Excisions or other minor surgery
  • Driver’s licence medicals
  • Insurance Medicals
  • Completion of any forms (eg. hospital admission forms, carer’s pension, treating doctors reports)
  • GP Management plans, various health assessments,
  • Counselling

Please let the receptionist know if you require any of these so that an appropriate appointment can be made for you. This will also help us to identify those patients who need to see the practice nurse for a preliminary examination before seeing the doctor.

Home Visits 

We acknowledge that  due to difficult circumstances you may not be able to attend the surgery to receive medical attention. Depending on your particular circumstances and on availability, your Doctor may be able to offer a home visit. Please let reception know if you  would like a home visit. They will be able to discuss your situation with your doctor to determine if a home visit is possible or whether alternative arrangements can be made for your care.

The doctors at this practice also visit some of the nursing homes in Townsville.

NOTE: Home and Nursing Home visits are only available for existing patients.

New Patients

New patients are welcome. For your first appointment, it is a good idea to arrive 15 minutes early to allow time to complete our new patient registration form. This includes personal details (eg Date of Birth, address, phone number etc) which will be given to the receptionist and information regarding your health history which you will take with you to see your doctor. If you are transferring from another practice, you will have the opportunity to request your medical records to be sent to your new doctor. 

Obtaining Your Test Results

Once you have had your tests, your doctor will receive your results via our computer system. It is difficult to give an exact time frame for this as it will depend on the type of test you have had and the level of urgency determined by your doctor. Your doctor will send you an SMS via Hotdoc and then a letter if no response is received from the 3 messages sent via SMS.

Your doctor will review your results and determine what followup is needed.

  • If your results require urgent attention, the practice will phone you to discuss them with you. (It is therefore very important that we have your correct contact details).
  • If your results are abnormal (but do not require urgent attention), we will send an automated reminder via Hotdoc to make an appointment to discuss them.
  • Normal results may still require further follow up. If so, your doctor will request you make a non-urgent appointment.

If you are concerned about your results at any time, please phone the surgery and make an appointment.

Recalls and Reminders

Preventative care is a priority in this practice. We may send a reminder notice from time to time offering you preventative health services. For example, a reminder notice may be sent for immunisations, annual health checks,  and diabetic reviews. Please let reception know if you do not wish to receive these reminders.

Automatic recall/reminders, are sent via Hotdoc when your doctor wants you to make an appointment for results and other things such as Skin checks, Care Plans, Immunisations/injections, Cervical Screenings and Health Assessments.

A recall/reminder letter will be sent to you if you do not respond to the automatic SMS’s received on your phone from Hotdoc.

If you have received a recall/reminder Hotdoc SMS or letter from this practice, please let the receptionist know what the recall is for when making the appointment.

Repeat Prescriptions and Referrals to Specialists

Mooney Street Medical offers repeat prescriptions and referrals for existing patients only.

Patients may request repeat prescriptions without a consultation. These will be issued at the doctor’s discretion. Depending on when you last saw your doctor or on the type of medication you are being prescribed, your doctor may request a consultation before issuing a repeat prescription. Generally, 24 hours notice is required when requesting a repeat prescription without a consultation. When requesting your prescriptions over the phone, you will need to know the name of your medication, the dose you are taking and how often you are taking the medication This service attracts a non-rebateable fee. More urgent requests will attract a higher fee.

Webster Packs – When you have your medication packed for you by the pharmacist, your doctor will provide scripts directly to the pharmacy when requested. This will attract a non- rebateable fee which will be sent to you as a quarterly account.

Repeat referrals may be given without consultation at the discretion of your doctor for a non-rebateable fee. However, it is preferable to have a consultation for repeat referrals to allow your doctor to accurately update the specialist on your progress.

Mooney Street Medical also offers the option of bulk billed telehealth consults for repeat prescriptions and referrals. Please let our receptionist know if this is your preference.

Translation and Interpreting Service

We can arrange for telephone interpreters to assist anyone who does not speak English.

Speaking with your doctor on the phone

Our doctors prefer you to make an appointment to discuss any of your health concerns with them in person, however, we do understand that you may sometimes need to discuss some aspects of your care by phone. Please be aware that your doctor may not always be available to speak with you when you phone. In these circumstances, a message will be left with your doctor regarding your concern or you may opt to discuss the matter with one of our practice nurses.

Patient Feedback

Your comments are always welcome and help us to improve our service to you. You may provide feedback to us in the following ways -:
Written feedback via the forms in the waiting room. These forms will be given to the practice manager. If you chose to leave your name, you will be able to receive feedback regarding the outcome of your concern.
Speak to your doctor or any staff member about your concern
Contact the The Office of the Health Ombudsman if you wish your concerns to be addressed by an independent organisation.

Contact details: Phone 133646, Email: info@oho.qld.gov.au